Frequently Asked Questions (For Our DIY Product)
How do I design my closet?
Closet Express was created to be a design-it-yourself and do-it-yourself product. We facilitate and inspire your designing process by offering a wide range of section designs that are easy to order, and by showing real-life installations in our Gallery.
If you already have a design in mind, you can begin our 3-step DIY ordering process
Otherwise, if you require assistance in designing your ideal closet, please fill in our closet design form
What is the height and depth of your closet organizer?
Our modern closet organizers are wall mounted, 82 inches high from the floor and 15 inches deep (+3/4 inch including drawers). They are minimum 12 inches off the floor to allow for storage space for footwear and bulky or awkward items, and eliminate the need to remove baseboard trim. For tall ceilings (i.e. 9ft or more), you can opt for 12″ extended units.
How much weight can your closet organizers support?
A typical 60 inch wide system with 3 sections can support 858 pounds, including the weight of the system itself, which in this example is approximately 150 pounds. This leaves more than enough capacity for your clothing and other items. Note that the installation must be properly performed to provide this load capacity.
Can your closet organizers be used in my walk-in closet?
Absolutely! We have had many orders for walk-in closets. When designing your closet, where 2 modules meet at a 90 degree angle, be sure to allow at least 24 inches from the corner of the closet to the end panel of the adjacent module. This will provide space and access to your hung clothes. Also, to tie the 2 adjacent modules together, you may choose to add a corner kit (see our Accessories page).
Where can I see your product?
We have on display 3 closets in our showroom along with samples of our finishes and accessories. Please fill in this form first to schedule an appointment.
How do I place an online order for my closet?
Simple! Go to our Closet Builder page and follow our 3 easy steps.
Can I order more than one closet at a time?
Yes, absolutely. In order for us to know which section belongs to which room or closet, just be sure to specify the room (e.g. ‘Master Bedroom’, ‘Kid’s Room’, etc) as you add sections to your shopping cart. A box is provided for you to enter the room name. That way we can organize and pack your order appropriately.
How do I pay for my order?
Closet Express believes in the highest online security which is why we process all of our orders through PayPal. PayPal allows you to pay with major credit cards (Visa, Mastercard, American Express, Discovery) or Visa debit card if you choose not to create a PayPal account.
How much do you charge for shipping?
We charge different shipping rates based on total price range of your order. Rates start at $49.99 for orders up to $500. If you want to save money you can choose to pick up your order at our factory in Mississauga.
Do you ship to other provinces?
Yes, we do! Freight rates are calculated based on the size of your order, distance and general location.
What happens after I place my order?
Within 3 business days, we send you an email containing a table for you to fill in with some technical information. This includes the left-to-right order of your chosen sections for each closet or wall, which allows us to generate a proper closet layout drawing. We email this back to you for your review and approval, then build according to this layout. There’s also a few questions we ask you to provide us with valuable feedback.
How long will it take to get my closet organizer?
Allow 4 weeks before we can ship or install your order. Delivery outside the GTA is by LTL carrier with tailgate and takes 2-3 days. Remote locations, such as in Northern Ontario, may take longer.
How much skill does one need to install your closet organizer?
Installing our closet organizer requires a basic level of skill. Some previous experience with home improvement projects is helpful. We recommend using a helper to make the installation go easier. For an overview of the installation process watch our tutorial video on our Videos page. There are easy to follow instructions with closet and hardware layout plans included in your delivery. Go to our Support page to download a copy.
What tools do I need to install your closet organizer?
Only a few basic tools are required: Tape Measure, Level, Stud Finder, Hack Saw, Mallet, Drill/Driver, Screwdrivers.
How long does it take to install your closet organizer?
It depends on how many sections you order, but for the average 60 inch closet with 3 sections, it will take 3 to 5 hours. If you order more than one closet, each subsequent closet will take less time.
Do you offer installation services?
Yes! If you prefer to have your closet professionally installed, we offer this service at a reasonable rate. Geographical restrictions may apply. Please call Closet Express for a quote prior to ordering
Do you have a warranty?
Yes! We offer a limited 10 year warranty. For details please click here.
Do you have a return policy?
No. Because each order is custom made to its own unique configuration, specifications and dimensions, we do not accept returns. To view our complete return policy, click here.
